General Terms and
Conditions
Conclusion of contract
Welcome to Daminoc®. This website is operated by Daminoc®. Throughout the site, the terms "we", "us" and "our" refer to Daminoc®. When you are active on our website or make a purchase, you accept the following terms and conditions. These apply to all orders you place on our website or by email. By accepting your order, a sales contract is concluded between you and Daminoc®. Other terms and conditions are not valid unless agreed in writing.
Gender note
For reasons of better readability, the masculine form is used for personal nouns on this website. In the interests of equal treatment, the corresponding terms apply to all genders as well as to those who do not wish to or cannot assign themselves to a gender. The abbreviated form is used for editorial reasons only and does not imply any judgment.
Secure shopping with SSL
By using SSL throughout the website, we enable the most secure shopping experience possible. Your personal data is encrypted by our software with up to 2048-bit SSL (Secure Socket Layer) before transmission, which represents a very high level of security. This means that this information cannot be read by unauthorized persons during transmission over the Internet. The data you enter is converted into an unreadable code that can be transmitted securely.
Data protection
We take the protection of your personal data very seriously and treat your personal data confidentially and in accordance with the statutory data protection regulations. Personal data is information that can be used to identify and contact a person.
We receive and store your personal data when you contact us, fill out forms, are active on our website, shop with us, register for our e-newsletter or write a product or store review.
We collect and store this personal data because it is necessary in order to answer your questions, to inform you and to process your orders correctly. We also use this information to offer you a shopping experience that is as relevant as possible and tailored to your interests.
Order and delivery
You can order from us in the following ways:
- On our website by using the shopping cart .
- By sending a complete order by e-mail
After receiving your order, you will receive an e-mail from us confirming that we have received your order. After your order has been dispatched, you will receive a dispatch confirmation by e-mail. If a supplier does not supply us with the ordered goods, Daminoc® is entitled to withdraw from the purchase contract. In this case, we will inform you immediately that the ordered product cannot be delivered.
Payment methods
Depending on the country of delivery, we offer different payment options. The applicable payment methods will be displayed during the ordering process or communicated to you by e-mail.
Delivery time and shipping costs
We endeavor to have the products offered on our website in stock for you at all times. If an item is not available, we will inform you by e-mail. In any case, your order will be dispatched as soon as possible. The delivery time is generally 4-5 working days, depending on the place of delivery. The transportation costs are shown during the ordering process, depending on the country of destination.
Customs duties
If you order products from us and have them delivered to a country outside the EU (except the UAE), import duties and taxes may apply. These will be levied once the parcel reaches its destination. Any additional charges incurred during customs clearance must be borne by you. We have no control over these charges. Customs regulations vary greatly from country to country. Please contact your local customs office for more information before ordering from us.
Please note that you are considered an importer for orders and must comply with all laws and regulations of the country into which you import our products. Furthermore, your parcels may be opened by customs authorities for cross-border deliveries. For further information, please contact your local customs office.
Revocation of your order
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you for this specific contract without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. If your order has already been dispatched, we may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us in perfect condition immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. You shall bear the direct costs of returning the goods.
Incorrect delivery and defective goods
If an item is faulty or you do not receive the goods you ordered, please inform us by e-mail so that we can send you a replacement as quickly as possible.
After you have received the replacement delivery, you are obliged to return the goods first delivered to us within 14 days.
Transport damage
Daminoc® assumes the transportation risk. If goods arrive damaged during transportation, please report this immediately to the supplier who delivered the package. Do not accept the package, but have it returned to us. Contact us so that we can send you a replacement delivery free of charge.
Retention of title
The goods shall remain the property of Daminoc® until payment has been made in full.
Changes to the service and prices
Prices for our products are subject to change without prior notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
We shall not be liable to you or any third party for any changes, price changes, suspension or discontinuation of the Service.
Liability
All products offered on this website are dietary supplements. When taking dietary supplements, responsible use is crucial in order to avoid side effects. This applies above all to compliance with the recommended intake and dosage. Furthermore, known intolerances to certain ingredients must also be taken into account before taking the product.
Food supplements are intended to supplement the normal diet with nutrients or other vital substances that have a nutritional or physiological effect and are offered in the form of capsules, tablets, pastilles, powder sachets, liquid ampoules, liquids and powders or similar dosage forms for intake in dosed quantities.
Food supplements are not a substitute for a varied, balanced diet and a healthy lifestyle. At the recommended daily dose, food supplements have no side effects in healthy adults. However, Daminoc® accepts no liability whatsoever should side effects or damage to health occur due to individual intolerances. Food supplements should always be stored out of reach of small children.
The information on this website is intended solely to describe the nutritional or physiological processes of the food supplements offered. Our descriptions and other information about the products are not intended to diagnose, treat, cure or prevent any disease or health condition. Under no circumstances are they intended to replace the recommendations or treatment of a doctor or to diagnose or treat an illness.
If you want to treat a particular illness, are taking medication, have a medical condition, are following a diet, are pregnant or breastfeeding, consult your doctor before using a product based on the information presented here. We recommend that you choose a doctor who has a sound knowledge of vital substances, as only they can give you competent recommendations and assess any side effects or interactions with medication.
Copyright
Copying or reproduction (including printing on paper) of the entire website or excerpts thereof is only permitted with the written permission of Daminoc®. Printing on paper is only permitted for the purpose of placing an order with Daminoc® or for use as a shopping aid. Typing errors and errors in words and images reserved. All rights reserved. Copyright © as of 2021.
Force majeure
Should we be prevented from fulfilling the obligations arising from a purchase contract due to force majeure or circumstances beyond our control, Daminoc® accepts no liability.
Contact information
Questions about the General Terms and Conditions should be sent to us at office@daminoc.com.